Refund policy

Thank you for shopping with HeyNikko. Every item we create is made with love and care. We want you to enjoy your purchase, but if something goes wrong, here’s how we handle returns and refunds:

Eligibility for Returns & Refunds

We accept returns or refunds only if:

• The item you received is damaged, defective, or incorrect.
• You contact us within 3 days of receiving your order.
• The item is unused, in its original packaging, and in the same condition you received it.

Non-Returnable Items

Due to the nature of our products, we do not accept returns or refunds for:

• Change of mind after purchase.
• Items that have been opened, used, or damaged by the customer.
• Digital downloads or custom-made merchandise.

How to Request a Return

• Email us at hello@heynikko.com with your order number, photos of the issue, and a short description.
• We’ll review your request and get back to you within 3 business days.
• If approved, we’ll guide you through the return process or issue a replacement/refund.

Refund Process

• Refunds (if approved) will be processed back to your original payment method.
• Please allow 5-10 business days for the refund to appear in your account.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item).
• Original shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at hello@heynikko.com

Need Help?

If you have any questions about our return and refund policy, please contact us at: hello@heynikko.com

Thank you for choosing HeyNikko! 🌞