Shipping policy
Thank you for supporting HeyNikko. We ship our creative merchandise with care from Singapore to selected countries. Please review our shipping details below.
Processing Time
- Orders are processed within 1-5 business days after payment is confirmed.
- You will receive a confirmation email once your order has been shipped.
Delivery Time Estimates
- Singapore: 2–5 business days
- Malaysia, Thailand: 5–10 business days
- China, Hong Kong, Japan: 7–14 business days
(Delivery times may vary depending on customs clearance and local postal services.)
Shipping Costs
- Shipping rates are calculated at checkout based on your delivery location and order size.
- Free shipping promotions (if applicable) will be clearly stated on our store.
Tracking Your Order
- A tracking number will be provided (where available) once your order is shipped.
- Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or fees imposed by your country’s customs authority. These charges are the responsibility of the customer.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, reshipping fees will apply.
Need Help?
If you have questions about shipping, please contact us at:
hello@heynikko.com
Thank you for choosing HeyNikko! 🌞